Att Connectech Reviews | buy-connectech.att.com @ PissedConsumer

Phil C Ngw

Cupertino, California

They never called back my phone hasn’t worked in over a week

Apr 01, 2022

1.3

They never called back my phone hasnt worked in over a week I keep calling them I get a runaround I cant talk to a supervisor I need this fixed

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Preferred solution: Let the company propose a solution

User's recommendation: I keep calling them I get a runaround I can’t talk to a supervisor I need this fixed

Christine M Apy

PAID BILL and DIDN'T CREDIT BILL

Aug 18, 2021

THIS IS ridiculous! you pay your bill and then they don't credit your account if YOU EVER get a request to pay through connecttech! DO NOT USE IT! it is bad, I am on the phone with ATT right now trying to resolve them saying i didn't pay my bill of July and paid to connect tech $219 and Aug NOW SAYING my bill is late and overdue for $227! COMPLETE BULL *** ***

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Loss:

$220

Preferred solution: Full refund

Anonymous

Guest-2966703

Los Angeles, California

Major, time consuming, needless tech bumblingng

Oct 13, 2021

4.0

Last evening from about 8:30PM until about 1:00AM this morning, i.e. about 4 hours I had to contact 4 technicians before finding one who solved my, easy, tech problem, and he did it in about 15 minutes. The rest of the "advanced" technicians that I had called earlier not only didn't know what they were doing, they made matters much worse and worse and worse. The last tech sorted things out easily in quick time. He was excellent!! Knew just what to do and did it in about 15 minutes, as I mentioned. (I didn't get his name, but I did complete a survey and his work should be on record, I hope). If you can find out who the other "technicians" were, they need to be sent back to computer school or retired. The whole, absurd process through that 4 hours was exhausting. The last introductory tech, Joe Wright, was very good sought out and explained things well, I assume, to the advanced tech who so expertly got my computer working in good order quickly. The unqualified tech just prior to him (the last one who was so good), left my computer so bad that I didn't know how to and couldn't "get into" my computer. None of my icons worked, not one. The first usdeless tech, by the way, was American here in America. After that, all the rest were in India, as usual. If you have any record of my calls last night, you'll see that I had to make 4 or 5 before I had success. Let me repeat: The last tech was super and fixed everything in good order, just fine. Keep him and give him a raise. Thank you. Dael Klippenstein (daelklipp@***.net)

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Pros:

Great when they know what they are doing

Anne T Arp

First Charge for this

Jul 01, 2021

1.0

Checked my bank account and saw a strange payee. Same date and amount I paid ATT for my cell phone service. As usual, paying my monthly bill involved tech support. Why? I have not been able to sign in to my ATT account all year, that's why. I still cannot sign in. The "tech support" person informed me that their system only works with Internet Explorer. Explorer.GetGet

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Loss:

$50

Cons:

Being told one price and not being honored
Incompetence - problem not fixed
Never heard of it until charge on my bank account

Preferred solution: Deliver product or service ordered

User's recommendation: Leave AT&T. Smoke signals work better.

Anonymous

Guest-2476271

Rude and incompetent

Mar 26, 2021

1.0

I called for service regarding my PC. I spent hours on the phone with them for 2 days and was repeatedly disconnected with no follow up and having to repeatedly restart the process. The technicians were impatient and rude. They never were able to fix the problem. I finally called another company that fixed my computer within an hour. Do not waste your money on this service.

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Cons:

Poor customer service
Incompetence - problem not fixed
3 days of trying to fix problem

User's recommendation: Do not use this service

Anonymous

Guest-2366096

Ansonia, Connecticut

Billing

Jan 04, 2021

I tried to change my payment to checking account only/ What changed was my due date and the auto-pay. I now have paid 3 times in a week????

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Kevin R Qzb

Very Dissatisfied

Sep 02, 2020

1.0

ConnecTech Service is what AT&;T calls an 'add-on'. Short version, they charged me for service that should have been included in installation and have continued to bill me monthly for years - NO way to contact them. Latest attempt I was on hold for two hours and never spoke to a representative. I finally had to close my credit acc't and open a new one.

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Cons:

No way to contact them
No way to stop recurring billing

Preferred solution: Full refund

User's recommendation: Avoid at all costs, do NOT authorize any sort of recurring payment.

Christine P Bjw

Unsatisfactory Service

May 18, 2020

1.0

Updated by user Jun 17, 2020

AT&T has not contacted me about my review. I cancelled my subscription for its IT technical support. I have nothing more to add to my review.

Original review May 18, 2020

Foreign technicians are often difficult to understand, arrogant and rude. Recently, the assigned technician does not have the expertise to fix the problem. Long delays are encountered for a simple fix. The two-step process is annoying. For example, an initial call is made for assistance; however, the customer must first speak to a "sup" before being assigned to a technician. The "hand over" of the case from "sup" to technician is met with another delay while waiting for the technician to pick up on the "chat". In 2017 and 2018, I had Connec Tech service and spoke to a technician in North America. Now, when I request a technician in North America my request is denied with the excuse that the "sup" does not have this access. This I doubt. I will look for another technical support service.

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Preferred solution: Deliver product or service ordered

Patricia P Ioy

Poor service

Jun 24, 2020

1.0

I truly believe that you don't care for your job. Interrupt, the ppl will not pay attention. ATT this is the worst service ever I can't believe that ATT has a contract with them. This is the problem and this will cause you to lose a lot of customers.

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Preferred solution: Do your job correctly your service is poor

Anonymous

Guest-1915996

Miami, Florida

Total failure of attempt to get service advice!

May 09, 2020

1.0

AT&;;;;;;;;;;;;;;;T website advises me to call Att Connectech for help and advice. So, I called and got incredibly dumb AI voice response that understood nothing I was asking for. Had lousy canned advice telling me to go back to the website and then hung up on me. For over $300 plus per month AT&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;T customer service really sucks.

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DrSteven G

Do not work with this entity

Feb 27, 2020

1.6

I subscribed to them as I was having a network issue that AT&;;;;;;;;;;;;;;T support could not solve and this was their suggestion. Connect Tech was NOT able to solve the problem either. By then I had subscribed for a year. I tried to cancel and was told to wait for the year to be up or I would pay yet an additional fee for EARLY TERMINATION. I waited till a month before the expiration date of the contract, and tried again to cancel and now was told to avoid an extra fee I had to call on the EXACT day the contract ended to avoid more fees. I ended up paying the additional fee and submitting this review. In Summary, they did not and could not solve the issue I had engaged them for, and then on top of the fee to engage them paid an additional fee to get rid of them. Find an alternative!!

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Anonymous

Guest-1907374

Woodstock, Illinois

WORST CUSTOMER SERVICE EVER

May 05, 2020

1.0

they force you to pay them and they do not fix anything. I called every day for a week for the EXACT SAME PROBLEM AND NO ONE HELPED

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User's recommendation: do not buy

Dan S Hqr

Poor Service - a rip off.

Apr 03, 2020

1.0

Charging me $15 but can't get a hold of them. I've been waiting 2 weeks to talk to a tech. All they can do is bill me. I'm denying the monthly charge on my credit card. I know they are short staffed right now, but I'm not paying for something I'm not receiving.OaP

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Loss:

$15

Cons:

No way to contact them
Poor customer service

Preferred solution: Full refund

User's recommendation: Pass on this 'service'

RANDALL C Mjz

RANDALL C Mjz |

Springfield, Missouri

I would not recommend the annual contract @ 15/mo. Pay the one time fee and see how they do.

Feb 12, 2020

3.1

They did okay on the first problem I had so I went with the contract instead of a one time fee. The next two problems I had were not as severe but the Tech on each did not seem as experienced. In fact on the third problem was unable to fix it and I went online and researched it and fixed it myself. I have enough PC knowledge for minor problems, and I don't do anything that requires changing the Registry. When I signed up I asked about if I would get a notice before the annual automatic renewal and they said yes. I did not. Except for the $15 charge on your statement, they are almost invisible. When I called to cancel after the year was up, they offered me the service at $10/mo and it covers all your stuff including phone. I still cancelled as I felt the whole thing was kind of shady as ATT can't help you with questions and just gives you the C-T phone number to call.

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Anonymous

Guest-1763265

Lancaster, Ohio

STAY AWAY

Jan 16, 2020

1.0

don't buy. scam. Went to cancel. They said i had to keep service for one year. I was billed monthy to my credit card. Said there was a fee to cancel. would not stop. When I talked with at&t they know nothing about it. I think it is some 3rd party *** I am not prejudice but anytime I have dealt with Indian speaking people they seem to screw me

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1 comment

Guest-1841520

Mar 21, 2020

Also scammed by ATTconnectech

Anonymous

Guest-1728072

Milton, Florida

NEver, ever use Connect Tec

Dec 10, 2019

1.0

The company charged me almost $400 for long term support. Unfortunately, I allow the Connectech rep to remotely log into my computer. My system was not the same after that and I had to take it to a repair shop to repair the damage that connect tech caused. I can hardly believe that AT&;;;;;;;;T is affiliated with such a disreputable company. My complaint is that Connect Tech continues to call me when I've asked them not to. They call my home number and my cell number. It's too much and borderline harassment!

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Contact Information

Website:

buy-connectech.att.com

Phone:

(866) 294-3464

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Att Connectech

Att Connectech Overview

Media from reviews

Top Att Connectech Reviews

"Major, time consuming, needless tech bumblingng"

"They never called back my phone hasn’t worked in over a week"

They never called back my phone hasn’t worked in over a week

PAID BILL and DIDN'T CREDIT BILL

Major, time consuming, needless tech bumblingng

First Charge for this

Rude and incompetent

Billing

Very Dissatisfied

Unsatisfactory Service

Poor service

Total failure of attempt to get service advice!

Do not work with this entity

WORST CUSTOMER SERVICE EVER

Poor Service - a rip off.

I would not recommend the annual contract @ 15/mo. Pay the one time fee and see how they do.

STAY AWAY

NEver, ever use Connect Tec

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