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When I signed up. I was told connectech would fix three problems that I described with specificity. I ended up spending more than six hours on the phone seeking assistance and they offered assistance that wouldn't work. When I asked for a refund, I was told no....
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1.0
#1100822
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We had a new gigE Internet service over fiber in our house installed in house a couple of weeks ago (early July 2017). This meant a new router. Some of the applications that previously worked using the previous service stopped working. So I had to re-open some of the...
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1.0
I didn't like
  • Unknowledgeable
  • Poor and unethical service
#1076663
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Spent 6 hours on phone (after they messed up my computer to where it no longer accepted chat or remote) trying to get them to fix my computer. It was working fine with the exception of one pop up message - the reason for my chat to them. The first guy (Tommy Davis or...
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1.0
#1076524
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Att Connectech - Banner ads

Att Connectech
#1073534
Totally disruptive and unfair to have these for the price of television already do over rated Get rid of Banner Ads Direct TV. Or I'm getting rid of You!!!
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Att Connectech - Couldn't retrieve my emails

Att Connectech
#1049902
3.5
Details
AT&T ConnecTech Angelica Serrano was awesome in helping me get my email working again. She was very professional, caring, patient and understanding. I was contemplating on dropping AT&T, but because of people like her, she has changed my mind on staying with AT&T. Thank You Angelica Serrano!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
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Att Connectech Technical Support Review

Att Connectech
#808334
1.0
Details
After almost 2 hours with a representative, my problem was still unresolved. So angry for having to pay (under a 1 year contract) $15@month for such horrible service!!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

Att Connectech Technical Support Review

Att Connectech
#802390
3 hrs and 40 min. 2nd problem we 've worked on 7 times. Favorite saying for them " not to worry we will fix. Let me put you on hold just a couple of min while i check on something
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i've used them many times over the years. it's an excellent service i have learned to rely on for many issues. they always fix whatever problem i have. this takes a huge burden off my time. what is it about people who write scathing reviews? are their lives so...
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4.7
#1050163
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This is by far the most worthless service and biggest ripoff there has every been. I worked with them for three days for a server issue only to have them tell me that they can only diagnose problems with my computer, not the server. I never had any problems with my...
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1.0
I didn't like
  • Unknowledgeable
#1019989
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The worst service I ever had with a cable company they give you 3 free months of hbo.straz,sports,etc. at first everything is pretty good and once three month are up all *** breaks loose . You have all kinds of problem with your tv. Receivers go out temporarily...
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I didn't like
  • No phone contact with technician
#1003902
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There supervisors mishandled my services AT&T Charter good valuable customers paying almost 500 a month and two are dead written note and consumer and there did it but it all management offering to cut some monies into an area that I could pay I was trying to get...
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#993207
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I called for help with an email issue and was given the same information I'd been unable to use when I was online. They did nothing to solve the issue and just sent me back to the same site I'd been on. Since we are no longer ATT customers, we're forced to continue on...
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#882070
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I found out by accident I've been paying for a service I never received, high speed Internet with my u-verse phone service. I am not tech savvy. I noticed it took too long time for land-line phone connections. Customer service tried to fix the problem then scheduled...
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1.9
#877700
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I STAY ON LINE FOR 66 MIN BEFORE SOME GUY PLAYING WITH SELF OR SOMEHTING I TOLD HIM I HAD ALREADY CONNECTED WITH NEW TECH TO START SOLVING PROBLEM BECAUSE I COULD RE CONNECT WITH THE LAST ONE I CALLED IT AS WAS HOLDING FOR SO LONG I RE CONNECTED WITH NEW TECH NOW THAT...
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Anonymous
Anonymous

6 hours later 3 reps & a supervisor can't fix the problem they created while trying to fix the slight issue I was having. Now computer is really f'd up. Their solution? Rein...

1.0
I didn't like
  • 3 days of trying to fix problem
#872984
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